At LuxeVive, we're committed to your complete satisfaction with every beauty and makeup product you purchase. We understand that finding the perfect products for your beauty routine is personal, which is why we offer a straightforward returns and refunds policy.
Our Return Policy:
- 30-day return window from the date of purchase
- Products must be unused, unopened, and in original packaging
- For hygiene reasons, opened or used beauty products cannot be returned
- Free returns on orders over €50
- Return shipping label included with your order
Refund Details:
- Refunds processed within 5-7 business days of receiving your return
- Full refund of product price (original shipping costs are non-refundable)
- Refunds issued to your original payment method
- Defective or damaged items receive full refunds including return shipping
Need Help?
If you have any questions about our returns process or need assistance, our customer care team is here to help. Visit our refund policy page for complete details, or contact us directly for personalized support.